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Hosted CRM Microsoft Dynamics


Powered by Cobweb’s Hosted CRM Service

Cobweb Hosted CRM solution runs on Microsoft Dynamics CRM 4.0 and is a full service customer relationship management suite.  Hosted Microsoft Dynamics CRM provides you with the flexibility to integrate sales, customer service and marketing processes, to provide an exceptional customer experience and maximize your business potential.

Microsoft Dynamics CRM is delivered on a hosted" platform that eliminates the need for expensive software and upgrades.  It comes with 24/7 secure access via any Internet-enabled device, to the latest technology and round the-clock-support from Cobweb's highly qualified UK based CRM support team.

Why choose Cobweb CRM?

The Cobweb Hosted CRM service is a fully flexible solution that is easy to deploy and is intuitive to use.  Get up and running fast by using one of our pre-defined service options, our QuickStart program, or work with our Professional Services team to build a bespoke solution to your exact requirements.  We will help you every step of the way making sure your solution is quick and easy to set-up and administer. Our service support offers you 24/7 telephone support, managed data migrations, and bespoke user training*.

The Cobweb Hosted CRM service seamlessly integrates with Microsoft Office programs, including Microsoft Office Outlook, Microsoft Office Word, Microsoft Office Excel, and powerful data sharing tools such as Microsoft SharePoint and Microsoft SQL Server Reporting Services.

*Chargeable service

Enhanced ProductivityStreamline ProcessesSimplify Reporting
  • Full Outlook integration
  • Secure anywhere access
  • Role based user access and security
  • Single password when used with Cobweb Hosted Exchange 2007
  • Mail Merge with Word
  • Custom views based on user role
  • Easy to use Workflows
  • Built in processes to speed up simple tasks
  • Single view of Customer
  • User based activity reporting
  • Use Microsoft CRM accelerators
  • Powerful reporting wizard
  • Useful in-built reports
  • Easy to export data
  • Dynamic data linking to excel
  • Create live dashboards using Cobweb’s SharePoint 3 service

Choose the service option that is right for you.

Service OptionsContact PlusSales AcceleratorCRM Small BusinessCRM Enterprise
Manage Contacts & Accounts    
Track customer communication    
Access to 24/7 Support    
Advanced Find (Smart Search)    
Backups for DR    
Data Import    
Mail Merge    
Quick Campaigns    
Single Password    
View Reports    
Web Access    
Manage Sales Pipeline    
Create and Manage Marketing Campaigns    
Manage customer support incidents    
Web Portal Access    
Utilise CRM Add ons & Accelerators    
Add roles    
Add users    
Change Roles    

Full Service Description.