Grosvenor Business Tower Suite # 1207
United Arab Emirates 500449
Phone: +971-4-367-1342

Hosted Exchange 2013

The Cobweb Hosted Exchange 2013 solution is a business-class messaging and collaboration service designed to help your business communicate securely, efficiently and effectively.

Benefits for your organization:

  • Secure system delivered from ISO 27001-accredited, Tier 3+ UK data centres
  • Predictable monthly Op-Ex costs that scale with your company growth
  • ‘Just in Time’ scale for capacity, storage and incremental user growth, allowing you to maximise the utilisation of the service without upfront Cap-Ex investment
  • First in Class Message Labs anti-spam and anti- virus protection
  • Product updates, efficiency improvements and financially guaranteed performance

Benefits or your users:

  • Email access anywhere, anytime
  • Collaboration with shared contacts, calendar, tasks and notes
  • Industry-leading anti-spam and antivirus protection from Symantec.Cloud
  • 24/7 expert support from qualified individuals, available to both administrators and users

Choose the business email package that is right for you

Exchange 2013 ProfessionalExchange 2013 Web
50GB Mailbox Storage1GB Mailbox storage
Full Outlook functionalityPOP 3 Mailbox
Outlook Web AppOutlook Web App
ISO 27001 accredited, Tier 3+ UK data centersISO 27001 accredited, Tier 3+ UK data centers
Mobile Access - Apple iPhone, Android and Windows Mobile via ActiveSync / Direct PushDoes Not support ActiveSync / Direct Push
Message Labs Anti-Spam and Anti-VirusMessage Labs Anti-Spam and Anti-Virus
Local UAE support backed by 24/7 UK based telephone and online application supportLocal UAE support backed by 24/7 UK based telephone and online application support
Learn More
Learn More

Additional features can be purchased as add-on options to the basic Mailbox Service.  These features include:

We will take full responsibility and ensure full business continuity without loss of a single email.

  • DNS Setting modifications
  • Client-side Outlook configuration
  • Data migration (mail, contacts, calendars) from the existing service to the new service
  • Mobile device configuration with the new service inclusive of Mobile phone, tablet and other devices
  • We fully understand and manage configurations for MAC's.  Apple's Lion 10.7 OSX now brings you full features of Exchange and benefits using the native MAC Mail Client

The ability to access your email, calendar, contacts and tasks remotely is no longer considered a 'nice to have', but an essential to stay competitive in business.  Mobile devices such as smart phones and tablets mean that you can now enjoy almost the same online experience as from your desktop, anytime, anywhere.

Hosted Exchange gives you the flexibility to have your emails delivered to multiple devices simultaneously resulting in complete freedom to work from any location or device. 

The following table illustrates what elements each type of service offers:


Functionality/FeaturesProfessionalWebAdvanced(Coming Soon)
Mailbox size25GB500MB25GB
Multiple data centres with replica copies   
Fully secure MAPI access via SSL using Outlook Anywhere (RPC over HTTPs) X 
Outlook Web App 2013 (OWA) via SSL (No collaborative features) 
Support for multiple domains and multiple mailbox aliases, full collaborative features (No collaborative features) 
Access to Global Address List (GAL)   
Full offline working with Cached Exchange Mode, Online and Offline Address Book (Offline OWA) 
Offline OWA (new in Exchange 2013)   
Mobile email access via ActiveSync – iPhone, Android, Windows Mobile X 
Antispam and Antivirus protection from Email Content and Image Control serviceOptional*Optional*Optional*
Secure POP3, IMAP4 and SMTP access using 2048-bit TLS/SSL encryption POP3 only 
Latest version of Microsoft Office Outlook 2013 Licence or Microsoft Outlook 2011 for Mac LicenceOptional*N/AOptional*
Personal Calendars, Contacts, Folders and Tasks   
Shared Calendars, Contacts, Folders and Tasks X 
Group scheduling and meeting planning X 
Modern Public Folders – 1GB included, maximum 25GB (new in Exchange 2013) X 
Administrator support   
User support, included in most service plans (Outlook client only) X 
Migration and set-up servicesOptional*Optional*Optional*
Disclaimer – activated through the ‘Cobweb Control Panel’ by an administrator (applicable per company)Optional*Optional*Optional*
Enterprise Disaster Recovery SLA, included in most service plans   

*(Additional service fees may apply)

As an industry leader and the first in the world to launch Hosted Exchange 2013, some advanced features and third-party integration are not available from launch. Cobweb works very closely with third parties to make a fully featured Exchange service and, subject to testing, the following features will become available to all Hosted Exchange 2013 customers:

Functionality/FeaturesProfessionalWebAdvanced (Coming Soon)
Personal archive mailbox unlimited sizeXX 
Resource mailboxOptional*Optional*Optional*
User account integrated with Cobweb Hosted Lync 2010   
Customer Directory Integration (CDI)Optional*Optional*Optional*
Unlimited personal archive space with advanced mailbox retention policies and litigation holdXX 
Advanced mobile policiesXX 
Mobile email access via BlackBerry Enterprise Server (BES)Optional*XOptional*

*(Additional service fees may apply)

Please note: For particular feature compatibility or availability, please speak to one of our technical specialists. Cobweb does not guarantee that all Microsoft Exchange functionality will be available or configurable by the end user.

We also offer Outlook 2013 and Outlook 2011 for MAC, guided by Microsoft’s User Rights and monthly recurring fee.  These are based on minimum 12 months commitment period with non-perpetual and non-transferable rights.